Answer order questions at any scale
Order status, returns and sizing, answered instantly; exceptions to your team.
Order tracking and returns
Product and sizing questions
Escalations to support
Here's how a conversation goes
Answer order questions at any scale
Order status, returns and sizing make up most support chats. WAnee answers them instantly and hands exceptions to your team.
- Order tracking and returns
- Product and sizing questions
- Escalations to your support team
Example conversation
Good questions, quick answers
For WhatsApp, yes: WAnee runs on the official WhatsApp Business API, and we help you set it up as part of onboarding. It needs a dedicated number that isn't registered on the WhatsApp or WhatsApp Business app. For Instagram DMs (beta), you connect your Instagram professional account.
It tells the customer it'll check, and flags the chat for your team. It never makes up prices or policies.
Anytime. One tap hands the chat to a person, with the full history, and you can hand it back when you're done.
Yes, in beta. WAnee answers Instagram DMs as well as WhatsApp, with the same knowledge base, bookings and CRM. We're polishing it with early customers before it leaves beta.
Every customer who messages you: their name, number or handle, chat history, bookings, tags and any pending payments.
Yes. WAnee sends polite reminders for pending payments on a schedule you set. Collecting payments in the chat with Razorpay is coming soon.
English, Tamil and Tanglish today. More languages are on the way as WAnee expands to new countries.
No. It works for a single clinic and for brands handling thousands of chats a day. Enterprise plans add multiple numbers, integrations and dedicated onboarding.
Basic and Pro start with a 7-day free trial. No card needed, and you can cancel anytime. For Enterprise, we set up a pilot with you.
Keep every customer smiling.
Even at 2am. We set WAnee up with you, then she answers the next message for you.